FAQ

1. How long does shipping take?

Shipping: Items via parcel: 5-10 days. You'll receive tracking and the carrier will contact you to schedule delivery.

2. Should I turn off the water valve when I change the filter?

This filter does not require to shut off the water. However, it is recommended to turn off the water valve to de-pressurize if customers have difficulties removing the old existing filter or installing the new filter.

3. What should I do if your filter cartridge looks different from what I am using？

Every brand may have its own design but the key part of the filter should be the same as the filter you are using. Please do try the installation.

4. Do I need to replace the filter every six months?

Yes, you must change your filter every 6 months or sooner based on water quality and frequency of use. Failure to change can reduce flow or cause deposits/rust. Overuse reduces performance and may cause leaks.

5. Do I need to flush the filter after installation?

Flush new filter for 2 mins to condition it. Discard first 2 ice batches. Filter made of coconut shell activated carbon block, harmless charcoal residuals may be present. Flushing removes carbon fines.

6. What if my filter arrives damaged?

Contact us within 48 hours with photos. Keep all packaging.

7. What payment methods do you accept?

Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.